Privacy Policy

1) Who we are

This Privacy Policy explains how apartmgreen.quest (Kabushiki Kaisha (K.K.)) ("we", "us") handles personal information collected via apartmgreen.quest (the "Site").

2) Personal information we collect

• Contact details (name, email address, phone number).
• Inquiry and project details (property/site information, preferences, messages).
• Uploads you provide (e.g., documents or images related to a project).
• Basic device and usage data when you use the Site (e.g., IP address, browser type, pages viewed), including data collected via cookies or similar technologies where used.

3) Purposes of use

• To respond to inquiries and provide requested information or introductions.
• To operate, secure, and improve the Site (including troubleshooting and analytics).
• To manage submissions, verify requests, and prevent fraud or abuse.
• To send service-related messages and, where you opt in or where permitted, marketing communications. You can opt out using the unsubscribe method in the message or by contacting us.
• To comply with applicable laws and handle complaints or disputes.

4) Cookies, analytics, and “personal-related information”

We may use cookies or similar technologies for site functionality and measurement. If such data is provided to third parties (e.g., analytics or advertising partners), it may be treated as “personal-related information” and handled in accordance with the Act on the Protection of Personal Information (Act No. 57 of 2003). Where required, we will provide appropriate notice and choices (including consent or opt-out mechanisms) depending on how the recipient uses the data.

5) Third-party provision and processors

We may share personal information with service providers that process data on our behalf (e.g., hosting, email delivery, customer support tools, security services). We may also share information when you request a referral/introduction, to the extent necessary to provide that service. We implement contractual and operational measures appropriate to such processing.

6) International transfers

Our service providers may be located outside Japan. Where personal information is transferred overseas, we take steps consistent with the Act on the Protection of Personal Information (Act No. 57 of 2003), such as confirming the recipient’s safeguards and applying appropriate controls.

7) Security

We use reasonable administrative, technical, and organizational measures to protect personal information. The Site is intended to use encryption in transit (SSL/TLS) where supported by your browser and our configuration.

8) Retention

We retain personal information only for as long as necessary for the purposes described above, unless a longer retention period is required or permitted by law (e.g., for compliance or dispute resolution). We then delete or anonymize it using reasonable methods.

9) Your rights and requests

Subject to applicable requirements, you may request access, correction, deletion, suspension of use, or other handling of your personal information. To protect your information, we may ask you to verify your identity before responding.

10) Contact (inquiries/complaints)

11) Updates

We may update this Privacy Policy to reflect changes to our practices or legal requirements. We will post the updated version on this page with a revised effective date.